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MISTRAS Group
COVID-19 Response

Our Response to COVID‑19

Throughout the rapidly-changing COVID-19 health crisis, MISTRAS Group has and will continue to remain dedicated to serving our customers as safely and effectively as we can. Rest assured that we have the necessary plans in place to continue to operate while protecting the health and well-being of our customers, employees, and business partners.

As a trusted partner, most MISTRAS laboratories and field offices remain open worldwide. We’ve implemented guidelines across our operations to mitigate business and operational disruptions while enhancing safety for our employees and customers:

  • Where possible, we will continue to perform essential duties at MISTRAS offices and at our customers’ job sites. In regions where we operate that have been affected more significantly than others, regional management have implemented additional measures.
  • We’ve designated employees to work remotely when their essential duties do not require them to be on site.
  • We’ve established and distributed internal methods for employees to immediately report cases of exposure or potential exposure to COVID-19, enabling us to proactively mitigate potential risks.

We will continue to monitor guidance from government and health officials to make informed, safety-conscious decisions.

MISTRAS is committed to being there for our customers during challenging times. Helping to maximize safety and uptime for customers who fuel our homes and cars, power our businesses, and oversee our civil and commercial infrastructure is an essential service that we take seriously. Now more than ever, our company vision guides us to be the integrated-solution partner to solve civilization’s unmet asset protection needs.

Regional Responses

As COVID-19 continues to affect the world differently in each region, MISTRAS Group has responded accordingly across our operations. Click below to see what we’re doing in each of our regions.

United States

As an essential business, our United States offices have adjusted to the restrictions presented by COVID-19 and continue to provide services to all customers. We are complying with all nationwide guidelines on gatherings and travel and tracking employee activity to account for the health of all persons on our work sites.

Canada

MISTRAS is abiding by all nationwide COVID-19 safety guidelines and continue to provide services to all customers. With records of travel and activity, employee health is accounted for and we are implementing increased measures for increased precaution.

United Kingdom

We have adjusted our business operations to the rules and regulations surrounding COVID-19. We continue to provide a range of condition monitoring and NDT services that are vital for our customers to maintain the assurance of the integrity and safety of their assets.

Germany

MISTRAS is carefully monitoring guidelines from the World Health Organization (WHO) and local authorities regarding the spread of COVID-19 to adapt our service procedures.

We are focusing on meeting the needs of our customers while proactively helping to ensure the safety of their employees and communities. Through close communication with our customers, we are diligently determining the proper adjustments to make to our onsite operations in order to provide the level of expected quality while keeping health and well-being at the forefront of all decisions. Our management personnel are able to be contacted and available to answer questions regarding operations and procedures.

Click here for more information on our German operations (German language).

Belgium

The safety of our employees and customers is our top priority and we have taken all reasonable precautions to ensure the health, safety and well-being of staff and customers in Belgium. MISTRAS is practicing effective social distancing and taking the necessary sanitation measures while continuing to provide Non-Destructive Testing (NDT) solutions at the high level that is expected from us. Select employees are present in our offices to answer any customer questions.

Click here for more information on our Belgian operations (Dutch language).

Netherlands

The situation surrounding the Coronavirus crisis has the full attention of our Netherlands team. The safety of our employees and customers is being taken seriously through a variety of proactive measures. We continue to carry out inspection and Non-Destructive (NDT) testing services at our customer locations as we abide by our increased safety guidelines.

Click here for more information on our operations in the Netherlands (Dutch language).

Greece

Our teams in Greece are working hard to ensure safety for all employees and customers. We continue to service our customers at our laboratories and on site at their facilities with adapted operations to ensure the highest levels of proactive safety through global, local, and company guidelines. As we are receiving orders and shipments at our labs as usual, there is no need for customers to enter the location as we practice strict social distancing measures.

France

As the security and safety of all employees and customers is the top priority for MISTRAS, we have implemented scalable processes for continuing work. We remain in communication with our clients to ensure that we are fully meeting professional expectations and needs with the utmost respect for the health, safety, and well-being of all. We are working diligently to provide services for all projects and requests, and to achieve the same level of quality that you have come to expect from us.

Business Continuity

MISTRAS has the appropriate plans in place to continue serving our customers as effectively as we can. All MISTRAS offices are operating and here for you as we support some of civilization’s most essential industries. Our employees are continuing to provide high-quality services at our customer’s facilities and are performing laboratory services as requested.

We have communicated our Pandemic Policy to all employees to help ensure all personnel fulfill their duties wherever possible and all stakeholders remain safe.

Safety Is Our Priority

The health and well-being of our personnel and our customers has always been an essential, unwavering aspect of our operations. MISTRAS is taking the appropriate steps to ensure the safety of all our valued stakeholders.

MISTRAS has established secure lines of communications for employees who are exhibiting symptoms or have been in contact with someone at risk of COVID-19. We have also communicated essential preventative measures to all employees to prevent its spread.

Working Remotely

While our essential technician workforce continues to operate on-site at our customers’ facilities where necessary, Where possible, designated employees have been supplied with resources for seamless transition to working from home. Whether at home or in the office, we will continue to support our clients as effectively as possible.

Clients can contact their local branches as normal. To find the branch nearest you, please visit our Branch Locator.

Informational Resources

Getting your information from trusted and reliable sources regarding COVID-19 is essential. You can find official resources below to gather useful information from government agencies and organizations including the Center for Disease Control (CDC), the National Institutes of Health (NIH), and the Occupational Safety and Health Administration (OSHA).