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Location:   Princeton Junction, NJ   
Start Date:   12/10/2012Duration:   Fulltime
Description:   Job Summary The Lead eLearning Specialist manages all aspects of the LMS including training, technical assistance and reporting. Troubleshoots complex issues related to the LMS and works with software vendors and IT personnel for resolutions. The position is responsible for the overall LMS system administration and quality and works with content experts to build self-directed web-based training using authoring software. This position works closely with Subject Matter Experts, content developers, the training staff, HR and other departments. It provides customer service for the organization and interfaces with the company counterparts. The Lead eLearning Specialist is responsible for day-to-day LMS system webpage design and management of T&C SharePoint website and the graphics and document library. Key Duties/Responsibilities: Manages Learning Management System (LMS) serving as in-house expert and administrator Administers and interfaces with the LMS provider Manages and develops all aspects of the LMS main and sub-learn centers Addresses technical bugs and other system issues from identification through resolution Interfaces with teams around training assignments, certification, and all reporting needs · Trouble-shoots all process and system issues including loading and full mapping of e-learning modules Provides project management support for employee training programs and employee feedback survey processes Supports HR and department managers globally with training program action planning, execution, reports, and feedback Collaborates with the Director and management to develop policies, guidelines, and best practices for improvement of all related processes Performs quality assurance checks on system and tests content to monitor proper functionality and communication with the LMS; identifies, troubleshoots, and resolves problems with the system and course design Work with employees upon request to ensure training transcript accuracy · Supports use of the LMS through close working relationships established with program content developers/providers and users (internal and external) · Serves as an LMS Subject Matter Expert and representative at appropriate meetings · Provides training and accompanying training materials to all users of the LMS assuring efficient and effective operation of the system to meet client needs · Updates and prepares a user manual and carries out training sessions (for end users, or internal staff) eithervia recorded screencast training, written correspondence, telephone, in person, or through an online meeting platform * · Communicate training processes and updates to the Training team weekly · Determines proper security roles and permissions for managers, supervisors, assistants and providing training, technical support, and reports as needed · Understands database design to create custom reports · Maintain and design LMS system web pages, homepage announcements, features, and update the home page on a regular basis · Train or coach other employees on how to use the LMS system · Act as an effective change agent to the organization · Performs other related duties as assigned Professional Skill/Experience: § Minimum 4 years in training development and delivery experience § Bachelor’s Degree and experience working with a Learning Management System or other system administration experience § Knowledge of adult learning principals and instructional design required § Experience with Microsoft Suite, SharePoint and HTML or other webpage authoring tools § Experience with online training authoring tools (Captivate/Camtasia, Articulate, Snag It, Photoshop) § Ability to work collaboratively in a team environment and with diverse groups § Must be customer-focused, able to multi-task, communicate in a positive and professional manner and demonstrate effective problem solving skills § Outstanding proven interpersonal, written and oral communication and presentation skills § Must exercise excellent analytical, troubleshooting and critical thinking skills § Quick learner with new technology, self-starter, able to work with minimal Supervision § Ability to manage time well, pay attention to detail, and to stay organized to balance multiple priorities § Ability to achieve consistent high standards for work quality with system data entry accuracy a must § Demonstrated ability to analyze information and develop recommendations § Knowledge of contemporary learning practices, methods, technology, and resources employed in training and development and process improvement § Publishing courseware using e-learning standards such as SCORM and AICC § Knowledge for developing in Sharepoint a plus Mistras Group, Inc. is an Equal Opportunity Employer
Education:   Bachelor’s Degree and experience working with a Learning Management System or other system administration experience
Experience:    Minimum 4 years in training development and delivery experience
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